Types of Training

In modern corporate life more and more emphasis is placed on presenting information quickly and effectively.

If you can not make your ideas understandable for other people what good are they?

What you know is less important than how well you communicate it.

Many well prepared presentations fail because the audience does not understand the material or are not engaged with the presenter.

Can you grab their attention, retain their interest and leave them knowing what they have to do?

With most people having a very short attention span, it is necessary to actively engage the audience so your message will be understood, remembered and acted upon.

Are you clear what it is that you want the audience to do at the end of your presentation?

Many presentations fail because the presenter is not clear what he wants the outcome to be. Just spouting facts and information is not enough.

Do you know what you want your presentation to achieve?

Many presentation skills training courses concentrate on how the material is delivered, we also focus on how information is received.

We can help you fully engage your audience and achieve the results you want from your presentations.

By the end of this course participants will:

 Identify their presentation style

 Feel more confident when presenting

 Have techniques to control and reduce nerves

 Understand the 4 key principles of presenting

 Know how to prepare an effective presentation with a choice of presenting structure

 Know how to engage and stimulate an audience

 Use language and vocal tone to enhance their presentation

 Discovered how to get the result they want

 Have experience of delivering a presentation with impact

Do you get your ideas and thoughts across clearly? Do you always understand what others are explaining to you?

Our Communications Skills course can provide you with some of the techniques necessary for manoeuvring your way through every tricky or challenging interpersonal exchange that occurs within a home or work environment. It is all about communication and it always involves people.

In businesses and organisations more and more emphasis is being put on good communication, the need to be able to express ones self clearly and effectively, whether it be via email, telephone or talking face-to-face has become essential.

Have you ever found yourself saying:

“If only they did what I said everything would be fine. I have explained it to them numerous times, but they just don’t seem to get it.”

We believe that the responsibility for communication is in the hands of the communicator. In other words, if they didn’t hear it, you didn’t say it — or at least didn’t say it in a way that they could hear or understand it.

“I find Roger really difficult to talk to. He never has time to listen to what I want to say.”

For a great many situations we will naturally alter our approach, but sometimes we need an additional set of skills and strategies that we can call upon, to enable us to deal with unusual circumstances and certain types of individual.

When you understand your own preferences for communication, it is possible to identify the different ways you can interact with others and clarify the basis for good communication.

By the end of this course participants will:

 Identify their own communication style

 Be able to read others communication style

 Feel more confident in their general communication skills

 Understand the correct use of different the methods of communication i.e. face to face, telephone and email.

 Have effective one-to-one communication

 Get your message across in a clear and concise manner

 Have opportunities to apply the new techniques in practical situations

All our Management Skills courses are based around a fundamental principal of developing self awareness that will then lead to a greater understanding of others.

Dynamic Model for Success

 Identification of issues – Where is it going wrong?

 Desired outcome – How do you want it to look?

 What gets in the way – Identify external and internal patterns?

 Observation – How different personality types interact

 Solution – Attitudes and Tools that Work

 Practice – Rehearse situations from the past and present – develop competency and confidence

One of the most important elements of our programmes is the opportunity for participants to practice the skills they acquire, with the added feature of personal feed back and coaching.

To be an effective influencer you first need to understand who you are trying to influence and what makes them tick. What is their communication and working style? What is important to them? What are their needs and wants?

Secondly, you must accept others as they are and then work to influence them in a way that suits their style and needs; rather than try and force your own preferences on them.

It is easy to think that what works for me will work for the other person. So if I am the kind of person who likes to receive lots of data and information, then I will likely use this method as part of my influencing tool kit. In actual fact, the person you are trying to influence may need very little data, but just wants to know who the work load will fall to. They don’t care about the fine detail, they only care if it will increase their workload.

We will arm you with the right information to be effective with people whose style differs from your own. We work with what you are already good at and then help you to modify and adapt your style to suit those whose style is not the same.

Often with Influencing – less is more. People don’t always want to know everything you know about a subject. They want to know what is in it for them.

Stepping outside your own ‘view of the world’ and into someone else’s shoes is the best way of become an effective influencer.

It is also important that you are aware of the environment in which you influence. We know that this is important for us too – so we will be sure to have all the information we need for your corporate culture to assist you in a very specific and bespoke way.

By the end of this course participants will:

 Understand how you come across to others

 How to read other peoples behaviour and body language

 Learn the 6 steps to effective influencing

 Understand what creates and blocks influence

 Identify and use the “currencies” of influence

 Influencing upwards and avoiding being manipulated

 Know how to recover from being wrong footed

 Have opportunities to apply the new techniques in practical situations

For most of us making a positive impact is an essential part of work and home life. Whether it is getting the most from your team, impressing the boss, trying to influence a potential customer, or just meeting new people, how we impact on others can be the reason for success or failure.

How do others see me?

The key to making a personal impact is on knowing how you come across to others. Our perception of self is often very different to how others see us. Once we understand our personal strengths and style it is possible to develop those strengths and adapt our style to suit everyone we interact with.

What can I do to affect others the way I want?

Not everyone wants to be treated the same way, so by being able to read others it is possible to affect them in the way we want and make a lasting impact. By looking at the way people think, act and feel you can gain precious insight in to how to affect them in the way you choose.

By the end of this course participants will:

 Understand how you come across to others

 Discover your personal style — strengths and weaknesses

 Know how to use body language and your voice to greater effect

 Develop greater confidence

 Know how to read other peoples’ behaviour and body language

 Understand what makes other people behave the way they do

 Learn how to make the impact you want

 Discover how to be memorable for the right reasons

You may have the best product in the world, but if you don’t know how to engage, influence and convince a potential client that what you have is better or different, you may struggle to win many business pitches.

There is a tendency when pitching to focus on the facts and details of the product rather than how it will make the client feel. People tend to buy a product when they have been stimulated emotionally as well as intellectually.

Pitching to new clients is not just about the product. As we have seen on the BBC’s The Dragons Den, the dragons are not just looking for the right product, but also the right person to work with. Your relationship with the client is key - you are just as important as what you are selling.

By working on both the intellectual and emotional levels it is possible to generate a sound and trusting relationship with a client. This will open up communication enabling you to identify both their emotional needs and business requirements.

By the end of this course participants will know how to:

 Develop techniques that will engage and build rapport

 Grab the attention of the audience

 Develop greater confidence

 Identify the potential clients emotional drivers and motivators

 Promote your product in an intellectual and emotional manner

Make you and your product memorable

Attending a networking event is many people’s idea of hell, even when it has been shown to be a very effective way of generating contacts.

Wouldn’t it be great if you felt able to approach people in a confident manner, knew exactly what to say to get the conversation going, and most importantly have them as a definite contact by the end.

Networking doesn’t have to be a scary experience. Once you understand some key principles, know some basic dos and don’ts and have learned some simple techniques, networking can even be fun.

By the end of this course participants will:

o Develop greater confidence when meeting strangers

o Understand reasons for networking and the possible outcomes

o Understand the dynamic of groups and how to approach them

o Learn techniques for entering and leaving groups

o Have techniques for opening conversations and building rapport

o Know how to work a room

o Know what to do before, during and after the event

o Have practiced your networking skills

The strength of a good negotiator lies in their ability to become objective and see what is happening in the whole negotiation dynamic, not just their own side of the discussion.

By knowing your own personality and the way you behave when interacting with others will greatly enhance your ability to persuade and negotiate effectively. Once you become aware of your own communication style, you can learn to recognise the style and approaches of others.

If someone is aggressive to you, how would you normally react? What could you do differently to deal with that aggression and maintain your composure?

Speakeasy Coaching Negotiation Skills Course will:

o Assist you to identify your personality style and what happens to you during any given negotiation situation.

o Teach you to identify the negotiation style of others and how to deal with that style.

o Show you the Speakeasy 5 step approach to successful negotiations.

o Take you through negotiation scenarios to practice your new skills and techniques.

With the media playing such an important role in modern commerce, anyone can find themselves in the spotlight at any time. Whether giving a quick interview, or a formal press conference, promoting a product or defending a position, you need to feel confident and competent in handling the pressures of the media.

Some of the best communicators can freeze and fail to get their ideas over when placed in front of a camera or microphone. What you say and how you say it can mean the difference between surviving, with your name and credibility intact or suffering long-term damage to your reputation.

Knowing how the media works and learning the golden rules of interview technique enables you to feel confident and project the the right image for you and your organisation, gaining maximum impact from any media coverage. Understanding the journalist’s approach and how to construct effective ‘sound bites’ can help you get your message across clearly and effectively, getting the most out of your short time ‘on air’.

The people we remember most from media interviews tend to be those who can express knowledge of their subject clearly and succinctly with passion and conviction.

By the end of this course participants will:

o Understand how the media works.

o Know how to prepare for a media interview.

o Feel confident when giving an interview

o Understand what makes an effective interview

o Know how to get the most from your media opportunity